About Us

Zalemart specializes in general Retail Trading and wholesale products. We are based in Durban and operates across South Africa. Our product categories include but are not limited to homeware, kitchenware, pet and animal products. In addition, fashion and clothing, garden and outdoors requirement, and electronics.

OUR MISSION

Today, Zalemart uses its history in the above mentioned industries to fulfill its mission which is to provide shoppers with sublime products through a simple eCommerce process that uses a secure checkout procedure and results in a happy customer!

OUR VISION

Like any company, we aspire to be the best at what we do. However, a cash flow positive income statement and a strong balance sheet is not where our vision ends. Money is only a means of achieving objectives, and our ultimate goal is for the world to become a better place for everyone and everything.

OUR VALUES

In light of our vision above, we have adopted a number of business ethics which govern all our activities, from transactions and marketing to human resources and public relations. These principles can be summarized by the following values:

• Respect

Whether affiliated with our company or not, we treat everyone and high regard. We take into consideration the needs and wants of everyone and everything before making critical decisions. “One of the most sincere forms of respect is actually listening to what another has to say.” – Bryant H. We value and respect the opinions, suggestions and criticism of our customers, suppliers, employees and other associates. Feel free to share your thoughts with us on how we can make the world a better place at any time by using our contact form and we will try our best to make any necessary changes.

• Integrity

Honesty, Truthfulness and Transparency are some of the core qualities that our company is based on. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Lies, Deceit, and Ambiguity are commonly used in the retail industry in order to achieve more sales, but they do not make the world a better place. We distance ourselves from such tactics even though they may make “financial sense”. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ “A principle isn’t a principle unless your’e willing to lose money over it.” We always do the right thing!

• Commitment

We are committed to being the best at what we do. This is why our focus is on YOU! “A customer is the most important visitor on our premises (or website ?). He is not dependent on us. We are dependent on him. He is not an interruption in our work – he is the purpose of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to serve him.” – Mahatma Gandhi Anyone who is affiliated with our company will enjoy the same level of commitment as our dear customers. We commit to consistently delivering on expectations, go the extra mile to get the job done and give 100% in all that we do.

• Quality

We take pride in providing sublime, high value products that we stand behind. We will never sell products that go against our vision and values. “Good products can be sold by honest advertising. If you don’t think the product is good, you have no business to be advertising it.” – David Ogilvy If you have any issues with a product, follow the steps in our returns policy to ensure that your issue is resolved in a satisfactory manner.